Frequently Asked Questions
Everything you need to know about shopping with TwCare.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, TwCare primarily ships within the United States. We are working on expanding our logistics to support international destinations in the near future.
How do I contact customer support?
Our support team is available via email at [email protected] or through our website's live chat feature Monday through Friday, 9 AM to 5 PM EST.